Mustafa BagdatliDesign & technology
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Experiences / 2013–2015

Verizon

SapientNitro has worked on Verizon’s digital services since 2012. It started with Verizon’s new online accessories store, Gadgets & Gear. I was on that team as an experience designer, working on a responsive, lifestyle-based site that was the beginning of Verizon’s new digital approach.

From early 2013 I worked across Verizon Wireless, Fios, Retail, Business and Corporate, on desktop, mobile, tablet and widget experiences. My last Verizon project was the redesign of the Fios mobile site and its content strategy, which I led.

Gadgets & Gear: lifestyle-based browsing for accessories.
Gadgets & Gear: lifestyle-based browsing for accessories.
Fios mobile redesign.
Fios mobile redesign.
Fios existing-customer page, with annotated content and support modules.
Fios existing-customer page, with annotated content and support modules.
Service-outage scenario map: business goals, user needs, tasks, behavior, and touchpoints.
Service-outage scenario map: business goals, user needs, tasks, behavior, and touchpoints.
Service-outage scenario map: business goals, user needs, tasks, behavior, and touchpoints.
Service-outage scenario map: business goals, user needs, tasks, behavior, and touchpoints.
Service-outage scenario map: business goals, user needs, tasks, behavior, and touchpoints.
Service-outage scenario map: business goals, user needs, tasks, behavior, and touchpoints.
Service-outage scenario map: business goals, user needs, tasks, behavior, and touchpoints.
Service-outage scenario map: business goals, user needs, tasks, behavior, and touchpoints.
Service-outage scenario map: business goals, user needs, tasks, behavior, and touchpoints.
Service-outage scenario map: business goals, user needs, tasks, behavior, and touchpoints.
Service-outage scenario map: business goals, user needs, tasks, behavior, and touchpoints.
Service-outage scenario map: business goals, user needs, tasks, behavior, and touchpoints.
Wireless page-template specification.
Wireless page-template specification.
Wireless result-tile anatomy and interaction notes.
Wireless result-tile anatomy and interaction notes.
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